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The Quality Commitments

The Chalons-en-Champagne Tourist Office is engaged in a Regional Quality Process to maximise customer satisfaction since 2004.

Quality is at the heart of all the actions we undertake : actions towards visitors, towards our partners and towards the local authorities who support us.

In December, Châlons-en-Champagne Tourist Office will be audited in order to obtain the brand Quality Tourism.

We also received the classification as Category II in April 2014.

Our values are:
  • Each visitor is unique: they must be welcomed in a personalized way, trip advisors must demonstrate listening qualities, availability, but also efficiency and competence.
  • The team of the Tourist Office must be rigorous in the management of information made available to the visitor.
  • Smile and enlightened advice and tips must be insured.
Our quality commitment to visitors:
  • A warm, personalized and customized welcome
  • Accurate, complete and current documentation about the city and its surroundings
  • A clean, spacious and friendly space
  • A digital space with a computer and tablets available as well as free access to a wifi connexion
  • An offer of packages for all types of publics
  • A permanent listening to your comments, suggestions and complaints followed by the search of solutions as soon as possible.
  • A perfect knowledge of our partners and their service
  • Information accessible 24/7 through our website and our outdoor interactive panel
  • Skilled staff in the tourist office but also within the various tours and services we offer.